Welcome to Coride! These are some frequently asked questions from our Coride users. If you cannot find the answer here please send us an email.

<aside> <img src="/icons/circle-alternate_red.svg" alt="/icons/circle-alternate_red.svg" width="40px" /> GENERAL

• What is Coride, and how does it work?
• Who can use Coride?
• How do I create a Coride account?
• What information do I need to provide?
• Why do you need my phone number?
• I have forgot my password. What do I do?
• How do I invite a friend or colleague to join Coride? </aside>

<aside> <img src="/icons/steering-wheel_red.svg" alt="/icons/steering-wheel_red.svg" width="40px" /> DRIVE

• How do I create a ride?
• What is Instant booking?
• What does Available balance mean?
• Can I set the price of the ride?
• Can I create a ride to another country?
• Not even to Denmark? </aside>

<aside> <img src="/icons/car_red.svg" alt="/icons/car_red.svg" width="40px" /> RIDE

• Can I book several seats on a ride?
• How do I book a ride as a passenger?
• I can't find a ride. What do I do?
• I am not able to join a ride that I booked. Will I have to pay anyway?
• The person I was going to ride with was late or did not show up at all. What do I do?
• How can I be confident about the person driving?
• What is the cost of joining a ride? Why does it say max X kr?
• Can I get a receipt? </aside>

<aside> <img src="/icons/map_red.svg" alt="/icons/map_red.svg" width="40px" /> PICK-UP AND DROP-OFF

• What if I want to join only a part of a ride?
• So how do I book a ride with pick-up or drop-off?
• Will I have to pay more if I am being picked up? </aside>

<aside> <img src="/icons/atm_red.svg" alt="/icons/atm_red.svg" width="40px" /> WALLET

• What is the Coride wallet?
• When do I need to top up my Coride wallet before joining a ride?
• What does Coride cost?
• Why do you charge a transaction fee?
• Should I pay tax on the money I get as a driver?
• Is there a subscription fee?
• What about insurance?
• When is the money transferred from the passenger account to the driver account?
• Is my money safe with Coride?
• How do I top up my Coride wallet?
• What is the maximum balance allowed in my Coride wallet?
• I don't have Swish (Sweden only). How do I top up my account?
• Can I get a receipt for the ride cost somehow?
• Can I withdraw funds from my Coride wallet? </aside>

<aside> <img src="/icons/bugle_red.svg" alt="/icons/bugle_red.svg" width="40px" /> RIDE ALERTS

• I don’t have a car and I cannot find someone to ride with. What do I do?
• What happens if a ride is published that matches my ride alerts?
• Can I manage my ride alerts? </aside>

<aside> <img src="/icons/lock_red.svg" alt="/icons/lock_red.svg" width="40px" /> SECURITY AND PRIVACY

• How does Coride ensure passenger safety?
• How are drivers and passengers rated?
• What personal data does Coride collect? </aside>

<aside> <img src="/icons/invitation_red.svg" alt="/icons/invitation_red.svg" width="40px" /> INBOX

• How does the Inbox work?
• Can I block or report someone?
• Blocking a user </aside>

<aside> <img src="/icons/asterisk_red.svg" alt="/icons/asterisk_red.svg" width="40px" /> MISCELLANEOUS

• What are Coriders?
• Notifications
• Favourite places </aside>

<aside> <img src="/icons/laptop_red.svg" alt="/icons/laptop_red.svg" width="40px" /> TECH

• Can I use Coride in a web browser?
• Which type of phone do I need to use Coride?
• I can’t find your app on AppStore. </aside>

<aside> <img src="/icons/cash_red.svg" alt="/icons/cash_red.svg" width="40px" /> SAVINGS

• Is there a way to see how much CO2 emissions I have saved on a specific ride or during certain time period?
• I have an hybrid/electrical car. Does this impact the way I use Coride?
• How do you know how much CO2 emissions I save while ride-sharing? </aside>

<aside> <img src="/icons/ticket_red.svg" alt="/icons/ticket_red.svg" width="40px" /> EVENT

• There is an event function? What does it do?
• How does it work?
• But it is empty? </aside>

<aside> <img src="/icons/headset_red.svg" alt="/icons/headset_red.svg" width="40px" /> ISSUES AND SUPPORT

• Who do I contact if I have a problem?

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